Shipping policy

Shipping Policy

Last Updated: 12 October 2026

At Nikia, every handcrafted creation deserves thoughtful care, right from the moment you place your order until it reaches your doorstep.

We take great care in processing, packaging, and shipping your orders to ensure your Nikia creations arrive safely and in the best possible condition.

Please review our Shipping Policy to understand how orders are processed, dispatched, and delivered.

1. Order Processing

All confirmed orders are processed within a maximum of 48 hours from the time of order confirmation.

During this period, our team carefully prepares, checks, and packages your products for dispatch.

Order processing time is separate from shipping and delivery time.

2. Estimated Delivery Time

The estimated delivery date or timeline will be displayed on our website at the time of checkout, based on your delivery location and available shipping services.

Delivery estimates may vary depending on your location, courier partner availability, weather conditions, public holidays, and other logistical circumstances.

While we make every effort to ensure timely delivery, unforeseen circumstances may occasionally cause delays.

If a significant delay occurs, customers may contact our support team for assistance. Any remedies required under applicable consumer protection laws will be honoured.

3. Shipping Charges

Nikia offers a simple and transparent shipping structure:

Free Shipping: On orders above ₹999.
Standard Shipping: A flat shipping charge of ₹99 applies to orders of ₹999 or less.

Shipping charges are calculated based on the final eligible order value and displayed at checkout before payment confirmation.

Any applicable discounts or promotional offers will be reflected in the final checkout amount.

4. Shipping Locations

Nikia currently ships to serviceable locations across India.

Delivery availability depends on courier partner coverage and operational restrictions.

If an order cannot be delivered to the provided address, our team will contact the customer to discuss available options or arrange any refund required for an unfulfilled order.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where supported by our courier partner.

Customers can use the tracking information to monitor the progress of their shipment.

Please allow some time for tracking information to become active after dispatch.

6. Packaging & Product Safety

At Nikia, we understand that handcrafted products deserve special attention.

Every order is carefully inspected and thoughtfully packaged using suitable protective materials to minimise the risk of damage during transit.

As some of our products may be delicate, we recommend handling them with care when unpacking and using them.

7. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must notify us via email within 72 hours of delivery to qualify under Nikia's standard replacement policy.

Email: nikiahandcrafts@gmail.com

Please include:

Your order number.
Clear photographs showing the issue.
A brief description of the problem.
An unboxing video, if available.

An unboxing video is recommended but is not mandatory.

Once the issue has been verified and approved, Nikia will arrange a replacement at no additional cost.

Requests submitted after 72 hours will not ordinarily qualify under our standard replacement policy, except where applicable consumer protection laws require otherwise.

For complete details, please refer to our Return, Replacement & Refund Policy.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping details, including their name, contact number, delivery address, and PIN code.

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

If a shipment is returned due to incorrect details provided by the customer, additional shipping charges may apply for re-delivery, where legally permissible and communicated in advance.

9. Failed Delivery Attempts

Our courier partners may attempt delivery according to their standard operating procedures.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the shipment is refused, the courier may attempt re-delivery or return the package to its origin.

Customers may contact Nikia for assistance with such situations.

Any applicable re-delivery charges will be communicated before arranging another shipping attempt.

10. Delayed, Lost or Missing Shipments

Although we make reasonable efforts to ensure timely deliveries, occasional delays may occur due to courier disruptions, weather conditions, public holidays, or circumstances beyond our reasonable control.

If your shipment is significantly delayed, lost in transit, or marked as delivered but has not been received, please contact us.

We will coordinate with the courier partner to investigate the issue and assist with an appropriate resolution.

Where a delivery failure or delay gives rise to a refund or another remedy under applicable law, Nikia will honour those rights.

11. Order Cancellation

Once an order has been successfully placed and confirmed, it cannot be cancelled or modified at the customer's request under Nikia's standard policy, regardless of whether it has been processed, packed, or dispatched.

Customers are requested to review their order and delivery information carefully before confirming their purchase.

If Nikia is unable to fulfil an order, the customer will be notified and any payment received for the unfulfilled order will be refunded.

Applicable statutory cancellation and refund rights remain unaffected.