Refund policy

Return, Replacement & Refund Policy

Last Updated: 12 October 2026

At Nikia, every creation is handcrafted with love, care, and attention to detail. We strive to ensure that each product is thoughtfully crafted, carefully packaged, and delivered in the best possible condition.

Due to the handcrafted nature of our products, Nikia follows a No Cancellation, No Return & Replacement-Only Policy, subject to applicable consumer protection laws.

We request all customers to carefully read the following terms before placing an order.

1. The Beauty of Handcrafted Products

At Nikia, we believe that the true beauty of handcrafted products lies in their individuality.

Each creation is made with care, and slight variations in colour, shape, size, stitching, texture, or detailing are a natural part of the handcrafted process.

These little differences are not imperfections. They are what make every creation special.

No two handcrafted pieces are exactly alike, and that's the beauty of it. Those little differences are what make your Nikia creation truly yours.

Minor variations are not considered defects and do not qualify for replacement, provided the product remains consistent with its advertised description and specifications.

2. Return & Replacement Policy

Nikia does not accept returns or exchanges for change of mind, personal preferences, accidental purchases, or incorrect product selections made by the customer.

However, customers are eligible to request a replacement under our standard policy if:

The product is received in a damaged condition.
The product has a genuine manufacturing defect.
An incorrect product has been delivered.

Once the concern is verified and approved, Nikia will arrange a replacement at no additional cost.

3. Mandatory 72-Hour Email Notification

Customers must report any damaged, defective, or incorrect product via email within 72 hours of delivery to qualify under Nikia's standard replacement policy.

All requests must be sent to:

Email: nikiahandcrafts@gmail.com

The email must include:

Order number.
Customer's name and registered contact details.
Clear photographs showing the issue.
A brief description of the problem.

An unboxing video may also be provided, if available, to assist with verification. It is recommended but not mandatory.

Requests submitted after 72 hours will not ordinarily qualify under our standard replacement policy, except where applicable consumer protection laws require otherwise.

4. No Refund Policy

Nikia does not ordinarily offer monetary refunds.

Refunds are not provided for change of mind, personal dissatisfaction unrelated to a product defect, accidental purchases, incorrect selections, or minor handcrafted variations.

For verified damaged, defective, or incorrect products, Nikia's preferred resolution is a replacement.

If a replacement is unavailable, we will discuss an appropriate alternative with the customer. Refunds or other remedies will be provided where required under applicable law.

5. Replacement Process

After receiving a replacement request, our team will review the order details and supporting evidence.

If approved:

A replacement of the affected product will be arranged.
No additional shipping charges will apply to the approved replacement.
Nikia may request the return or collection of the original product.
Replacement delivery timelines may vary depending on product availability and handcrafted production requirements.

Customers must not return products without receiving instructions from Nikia.

6. Non-Eligible Returns & Exchanges

The following are not eligible for routine returns or exchanges:

Products purchased by mistake.
Products that no longer meet the customer's personal preferences.
Personalised or made-to-order products.
Products damaged due to improper handling, use, or storage after delivery.
Products showing normal wear and tear.
Products with minor natural handcrafted variations.

These exclusions do not restrict statutory remedies for defective, damaged, incorrect, or materially misdescribed products.

7. Strict No Cancellation Policy

Once an order has been successfully placed and confirmed, it cannot be cancelled, modified, or exchanged at the customer's request.

This policy applies to all orders, including handcrafted, personalised, and made-to-order products, regardless of whether the order has been dispatched.

Customers are requested to carefully review product selections, quantities, personalisation details, delivery addresses, and contact information before confirming their purchase.

If Nikia is unable to fulfil an order, the customer will be notified and any payment received for the unfulfilled order will be refunded.

Any cancellation or refund rights required under applicable consumer protection laws will continue to apply.

8. Return & Replacement Shipping

For approved replacement requests involving damaged, defective, or incorrect products, Nikia will bear reasonable return and replacement shipping costs.

Our support team will provide instructions if the original product needs to be returned.

9. Contact Information

For replacement requests or order-related concerns, please contact:

Email: nikiahandcrafts@gmail.com

Website: https://www.nikia.in

For damaged, defective, or incorrect deliveries, customers must email us within 72 hours of delivery to qualify under our standard replacement policy.

10. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under the Consumer Protection Act, 2019, applicable Consumer Protection (E-Commerce) Rules, or other applicable Indian laws.

Where a refund, cancellation, or other remedy is legally required, Nikia will comply with those obligations.